Frequently Asked Questions (FAQ)

Welcome to Elevedence’s FAQ section! Here, we answer the most common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, feel free to contact our customer support team.

1. Orders & Shipping

How long does shipping take?

Our standard shipping times vary depending on your location:

      • Germany & EU Countries: 3-7 business days

      • Other European Countries: 5-10 business days

    Do you offer international shipping?

    Currently, we ship within Germany and selected European countries. Please check our Shipping Policy for more details.

    How can I track my order?

    Once your order is processed, you will receive an email with a tracking link to monitor your delivery status.

    What should I do if my order hasn’t arrived?

    If your order hasn’t arrived within the estimated time frame, please contact us at info@elevedence.com. We will investigate and update you accordingly.

    2. Returns & Refunds

    Can I return a product if I am not satisfied?

    Yes, we offer a 30-day return policy. Products must be unused and in their original packaging. Please refer to our Return Policy for more details.

    How do I request a refund?

    If eligible, you can initiate a return by contacting us at info@elevedence.com. Once we receive the returned product, we will process your refund within 7-10 business days.

    Do you cover return shipping costs?

    Customers are responsible for return shipping costs unless the product was received damaged or defective.

    3. Products & Ingredients

    Are your products natural and eco-friendly?

    Yes! We prioritize natural ingredients and eco-friendly packaging to ensure sustainability.

    Are your products cruelty-free?

    Yes, all our products are cruelty-free and not tested on animals.

    Can I use your products if I have sensitive skin?

    Our products are formulated with gentle ingredients, but we recommend checking the product descriptions and performing a patch test before full use.

    Do your products contain allergens?

    Some of our products contain natural extracts that may trigger allergies in sensitive individuals. Please check the ingredient list on each product page or consult with your dermatologist before use.

    4. Payments & Discounts

    What payment methods do you accept?

    We accept the following payment methods:

        • Credit & Debit Cards (Visa, MasterCard, AMEX)

        • PayPal

        • Klarna (Buy Now, Pay Later)

      Do you offer discounts or promotions?

      Yes! We frequently offer seasonal promotions, discounts, and loyalty rewards. Sign up for our newsletter to stay updated.

      5. Contact & Support

      How can I contact customer support?

      You can reach us through:

          • Live Chat: Available on our website during business hours

        • What are your customer support hours?

        Our team is available from Monday to Friday, 9 AM – 6 PM (CET).